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Simple return guidance
Returns & Refunds
If you need to return an item, please contact ShoeCare247 before sending it back so we can provide a return authorisation (RMA) number and the correct return instructions.
30-day return window
Return conditions
- Returns should be made within 30 days of purchase.
- Items must be unused, unopened and in their original condition.
- Return postage is generally at the buyer’s expense unless otherwise stated.
Refund processing
When your return arrives
Once the returned item has been received and checked in its original unused and unopened condition, the applicable refund will be processed. Original postage is generally not refunded unless otherwise stated.
For the formal policy, see our Refund Policy.
Return address
Att: Returns
PO Box 73
Gisborne VIC 3437
Australia
Send approved returns to
ShoeCare247Att: Returns
PO Box 73
Gisborne VIC 3437
Australia